PKR789 Privacy Policy

This Privacy Policy describes how pkr789 collects, processes, stores and protects your personal data when you register for an account, make deposits or withdrawals in PKR, play games, use the mobile app, or contact our support team. It also sets out the rights you have in relation to your personal data and how you can exercise those rights.

Personal data means any information that identifies you, or that could be used to identify you, either on its own or in combination with other information. This includes your name, email address, mobile number, CNIC number (where provided for verification), IP address, device identifiers and payment method details.

pkr789 processes your personal data only for the purposes described in this policy. We do not sell your personal data to third parties, and we do not share it with any party that is not directly involved in the operation of the pkr789 platform or the processing of your transactions.

pkr789 collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

• Full name as it appears on your national identity documents.
• Date of birth — collected to verify that you meet the minimum age requirement of 18 years.
• Email address — used for account communications, transaction confirmations and support responses.
• Mobile phone number — used for account verification and, where enabled, two-factor authentication.
• CNIC number or passport details — collected only when identity verification is required, such as before processing a large withdrawal or responding to a fraud flag.
• Residential address — collected at the verification stage to confirm your identity and location.
• Payment method details — including your JazzCash or Easypaisa mobile wallet number, bank account details for Raast or bank transfer, or the last four digits and name on a debit or credit card. Full card numbers are never stored by pkr789 — they are handled directly by our payment processor.
• Profile preferences — including your preferred language, notification settings and any responsible gaming limits you choose to set on your account.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, browser type and screen resolution.
• Session data — including login times, pages visited, games played, session duration and navigation paths through the platform.
• Transaction logs — a full record of every deposit, withdrawal, bonus claim and game wager associated with your account.
• Cookie and tracking data — as described in the Cookies section of this policy.

pkr789 uses your personal data only for purposes that are directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for unrelated commercial purposes or share it with advertisers.

• Account management: Your name, email and mobile number are used to create and manage your pkr789 account, authenticate your login and send you transactional notifications such as deposit confirmations and withdrawal updates.
• Identity verification: CNIC, passport details and address information are used when we are required to verify your identity — typically before processing your first withdrawal, when a fraud check is triggered, or when we are required to confirm your age.
• Payment processing: Financial data is used to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and supported card and wallet providers. This data is shared only with the specific payment provider handling your transaction.
• Security and fraud prevention: Technical data including your IP address, device fingerprint and session behaviour is used by our fraud detection systems to identify suspicious activity, prevent multi-accounting, and protect the integrity of the platform for all players.
• Platform personalisation: Behavioural data — such as which games you play most frequently — may be used to personalise your game lobby experience and surface relevant promotions. This personalisation is based on your activity on pkr789 only; we do not use external data sources.
• Customer support: Support communications are retained so that our team has full context when you follow up on an open query. This helps us resolve issues faster without asking you to repeat yourself.
• Responsible gaming: Your gaming behaviour data is used to power the responsible gaming tools available on your account — including session time tracking, deposit limit monitoring and the identification of patterns that may warrant a proactive welfare check.
• Legal and compliance: pkr789 retains certain data for the period required to comply with applicable record-keeping obligations and to respond to any legal requests or dispute resolution processes.

All financial transactions on pkr789 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer or a supported card or mobile wallet, your payment details are transmitted directly to the relevant payment provider using an encrypted connection.

pkr789 does not store full card numbers, CVV codes or full mobile wallet PINs on its own servers. The payment data we retain is limited to what is necessary to verify that a transaction was made by you, to match withdrawals to verified payment methods, and to maintain an accurate transaction history on your account.

pkr789 does not accept third-party payments — deposits must be made from a payment method registered in your own name, and withdrawals are only sent to a verified payment method belonging to the same account holder. This rule exists to protect you from unauthorised use of your account and to prevent money laundering through the platform.

pkr789 does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for the specific purpose described.

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the payment data necessary to process your specific transaction. Each provider operates under its own privacy and security standards.
• Identity verification services: Where third-party identity verification tools are used to confirm your CNIC or age, the necessary data is shared with the verification provider for that specific check only. Verification providers are contractually prohibited from using this data for any other purpose.
• Game providers: Some games in the pkr789 lobby are provided by third-party game studios. Your username and bet history may be visible to those game providers within the context of your active game session. Game providers do not receive your full personal profile or payment details.
• Platform infrastructure: pkr789 uses third-party cloud hosting, database and security services to operate the platform. These providers act as data processors under our instructions and are contractually bound to process your data only as directed by pkr789.
• Legal requirements: pkr789 may disclose personal data if required to do so by a valid legal process, court order, or where disclosure is necessary to prevent fraud or protect the safety of users or the public.

Any third party that receives personal data from pkr789 is subject to data processing agreements that restrict how they may use that data and require them to maintain appropriate security standards.

pkr789 uses cookies and similar tracking technologies on the website and in the app to keep you logged in between sessions, remember your preferences, and collect the technical and behavioural data described in Section 2 of this policy.

pkr789 does not use third-party advertising cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings, but disabling essential cookies will affect your ability to use the platform. The pkr789 mobile app uses equivalent local storage mechanisms in place of browser cookies.

pkr789 retains your personal data for as long as your account is active and for a period after account closure as required by our record-keeping obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years after account closure to satisfy record-keeping requirements.
• Transaction records: Full transaction histories including deposits, withdrawals and game wagers are retained for a minimum of five years from the date of each transaction.
• Support communications: Support tickets and email correspondence are retained for three years from the date of the last message in each conversation.
• Session and technical logs: IP address logs and device session data are retained for 12 months from the date of each session.
• Verification documents: Copies of CNIC, passport or address documents submitted for verification are retained for five years from the date of submission.

After the applicable retention period has expired, your data is securely deleted or anonymised in a way that means it can no longer be linked back to you. If you request account closure, we will action your request but retain the data categories described above for the periods stated — data deletion requests cannot override retention obligations that exist for legal and compliance purposes.

pkr789 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption on all connections between your browser or app and our servers, ensuring that data in transit cannot be intercepted.
• Encrypted storage of sensitive data fields including passwords (which are hashed and never stored in readable form) and identity document details.
• Role-based access controls that restrict access to personal data within the pkr789 team to only those staff members who need it to perform their specific function.
• Continuous monitoring of platform infrastructure for anomalous access patterns, intrusion attempts and data exfiltration indicators.
• Regular security assessments of the platform and its third-party integrations.

While pkr789 takes all reasonable steps to protect your data, no system connected to the internet is entirely immune to security threats. You also have a role to play — keeping your login credentials secure, not sharing your password, and using a strong unique password for your pkr789 account all significantly reduce the risk of unauthorised access.

If pkr789 ever becomes aware of a data breach that is likely to result in a risk to your rights or interests, we will notify affected players as promptly as possible via the contact details on their accounts.

As a pkr789 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team using the details in Section 12 of this policy.

pkr789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required part of the registration process, and enhanced verification may be requested at any point during your use of the platform.

If pkr789 becomes aware that personal data has been collected from a minor, that account will be immediately suspended and all associated data will be deleted as quickly as reasonably possible. Any funds deposited by a minor will be returned to the verified payment method used, less any bonuses that may have been claimed.

We strongly encourage parents and guardians to use device-level parental controls and internet filtering tools to prevent underage access to gaming platforms. If you believe a minor has registered on pkr789 using your details or a family device, please contact our support team immediately.

pkr789 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how we use your personal data or introduce new data sharing arrangements — we will make reasonable efforts to notify you via the email address on your account before the changes take effect. Continued use of the platform after a policy update constitutes your acceptance of the revised policy.

We recommend checking this page periodically, particularly before making a new deposit or submitting a withdrawal request, to make sure you are comfortable with the current policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, our support team is here to help.

For general account support and gameplay questions, please visit our FAQ page. For information about responsible gaming tools including deposit limits and self-exclusion, visit our Responsible Gaming page. For the full rules governing your use of the platform, read our Terms and Conditions.